Welcome! You can contact us as follows!

Request form on the right side of this page

E-mail: [email protected]
Telephone +32(0)3 238 87 73
Fax: +32(0)3 303 53 85 


Frequently Asked Questions

1 Products
1.1 How can I find information on the technical specifications of a product?
Each product is described with detailed technical information in the "Specifications" tab. You can compare these characteristics with features of other selected products by placing them on "Add to compare list".

When available you can download, pictures, videos and other certificates.
If you have any questions, please contact us through "Contact us about this product", this way you can receive additional product information without registering. If it needs to go even faster, please call us.

1.2 Are there any explanations of technical terms such as static load, etc. ..?
To help you make the right choice, we use a number of technical terms such as static load, dynamic load, etc. Some terms used are explained in the glossary under "Glossar".
2 Registration
2.1 How can I log in as a Genteso customer?

To log in, go to "My Account".

We sell only to commercial customers(B2B), keep your VAT number ready.

2.2 What are the benefits of logging in?
  • By logging in and checking your data, you have the option to pay by invoice. 
  • You can change your basic information and delivery address. 
  • Your earlier sent demands, quote requests, orders and messages remain available. 
  • Your last composed cart will be saved for future visits. 
  • Your Wish List is saved after closing the browser, for future purchases. 
  • You can manage your communications profile and subscribe or unsubscribe to discount offers.
3 Placing an order
3.1 How can I place an order at Genteso?

Accepted ways of ordering:

  • via the online shop
  • by FAX
  • by phone
3.2 Benefits of ordering online:
  • easy management of your data, including delivery address 
  • easy use of vouchers
  • Status messages concerning the availability of products 
  • Immediate information about order status 
  • Secure and fast payment methods 
  • Your data is stored in the system for following orders
3.3 Why are products sold into packaging units or minimum order quantities?
Our products require a lot of volume in transportation. With a view to sell at interresting, we sell many products in packaging units. Shipping costs are thus reduced significantly. Information on minimum order quantities and the number of products per pallet, can be found in the product description under the"Information" or "Specifications" tabs .
3.4 Can I buy as a private person?
No, our offer is directed solely at commercial customers and companies, a VAT number is required.
4 Export orders
4.1 Can I place an order if my business is not established in Belgium?

The online offer of Genteso bvba is directed to companies in Belgium, Netherlands and Luxembourg. we accept international orders by phone or fax.
In this case, additional freight charges may apply.

5 Delivery and freight costs
5.1 How fast my order be will delivered?

Each product has specified delivery times mentioned in working days under the article number.
The actual delivery time may vary if items in the meantime is no longer in stock.
Stock items are usually delivered within a week.
For special production, delivery time on request.

5.2 Can I pick up my goods myself?
No, direct pick-up of goods is not possible.
5.3 How much are the shipping costs?

For orders with a net order value of more than € 250 we deliver for free!
For orders up to € 250 net order value, we apply in Belgium:

Pallet: 49, - € + VAT

5.4 Replacement or return of goods is possible?
Our products meet the applicable industry standards and are manufactured under strict quality control guidelines of our partner companies. If you have any complaints, please contact us immediately.
6 Terms of Payment
6.1 What payment methods can I use to Genteso?

For new customers, we reserve the right to decide whether the first delivery has to paid net cash.
Existing customers, we supply with invoicing payment.

7 special applications or customization
7.1 Are modifications or customization such as printing or other colors possible?

On many products modifications or customization like, printing, color change,... are possible.
Please contact us and we will make you an offer.

8 Visit request
8.1 Can I request a visit?
Call us for an appointment.
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